No, For safety reasons you will always have an unlocked exit from the room. However leaving a room for any reason other than an emergency will prevent you from re-entering and end your participation.
Are there age restrictions?
Yes, Children 7 and younger are only allowed in rooms that are booked as private. Children 8 to 14 must be accompanied by someone in the group that is 18+ and children 15 or older have no restrictions.
How long are the games?
Generally they are 60 minutes long however games designed specifically for children are usually 30 minutes.
When should we show up for our booking?
We recommend showing up 15 minutes prior to the start of the game. It is important that games start on time in order for following groups to be able to start at their scheduled time.
Are the rooms scary and dark?
While some rooms can have subdued lighting we will offer additional light sources to you and creepy is probably a more appropriate term.
What if we can't figure it out?
Before you start a room your game master will tell you how to use the clue system to ask for clues. In addition we will be watching you via CCTV the entire time and if we see you struggling we will offer clues to you. Of course you can opt out of receiving gratuitous clues.
Are the rooms wheelchair friendly?
Yes, however some rooms may entail physical challenges (like reaching) so we would encourage an able bodied person be part of your group. If you would like more information on a particular rooms access and requirements feel free to contact us.
Do you take walk ins?
Yes, walk-ins are welcome but are subject to room availability and may be more limited during busy periods or weekends.
Do you accommodate corporate functions or private events?
Yes, please visit our Corporate Team Building/Large Group or Party page.
What is the minimum number of players we can have in our group?
Most rooms require a minimum of 2 to book except for private rooms that require 3 players minimum. If you are booking a non-private room other groups might book for the same time slot and will be playing with you. This is a fantastic way to meet new people.
I booked for x amount of players but have last minute additions, can I bring them?
Yes, as long as there are open spots available in the room. Private rooms might be able to book more than what is recommended under certain circumstances. Additional players will pay on arrival.
Can I change my booking?
Yes, up to 3 hours before your scheduled game time.
What is your cancellation policy?
You can get a full refund if your cancellation is made 48 hours or more from the scheduled game time. We will give you store credit for a future booking for cancellations less than 48 hours from game time. A No-Show is considered if you don’t change or cancel your booking within 3 hours of your scheduled game time and is not subject to any refund or rescheduling.